Legal document
Privacy Policy
This policy explains what personal data VitalKuat collects through vitalkuat.id, why it is collected, how long it is kept, and how you can request access or deletion. The site is operated from Jl. Gatot Subroto Kav. 27, Kuningan, Jakarta Selatan, 12950, and can be reached at our contact page.
Who to contact
Questions about this policy, or requests relating to your personal data, go to the address below. Office hours are Monday to Friday, 09:00–18:00.
Jl. Gatot Subroto Kav. 27, Kuningan, Jakarta Selatan, 12950
Data we collect
When you submit the contact form, we collect the name and email address you enter, along with the content of your message. That is what the form asks for, and nothing else is attached to it. Our hosting provider records standard server logs, which include IP address, browser type, and the pages requested.
We do not collect payment details because the site does not process transactions. If you write to us about a listing in the catalog — a men's vitamin formula, a daily multivitamin, or a natural capsule for strength and vitality — the message content is stored with your enquiry so the reply makes sense later.
From the form
- Your name, as typed into the field
- The email address we should reply to
- The content of your message
From the server
- IP address recorded in the access log
- Browser type and version string
- Pages requested and timestamps
Why we collect it
Contact form data is used to answer your message and to follow up if your question requires further detail. Server logs are used to keep the site running, diagnose technical faults, and detect abusive traffic.
We do not use your contact details to send marketing messages, and we do not sell or rent personal data to third parties. Reading material on this site — buying-guide entries, ingredient notes, and catalog listings for popular products for men — can be browsed without handing over any personal information at all.
What we never do
Send marketing messages from your contact details.
Sell or rent personal data to third parties.
Store card or bank details, since no transaction is processed here.
Cookies and similar technologies
The site uses cookies for basic functionality and, where applicable, for aggregate traffic measurement. A separate Cookie Policy describes the categories used and how to control them through your browser settings.
Disabling cookies may affect parts of the site, though the content pages remain readable without them.
How long we keep data
Contact form submissions are retained for as long as needed to handle the enquiry and for a reasonable period afterwards for record-keeping. Server logs are kept for a limited period and then deleted or anonymized.
When retention is no longer justified, the data is removed from our systems.
Sharing and disclosure
We share personal data only with service providers that support the site, such as hosting and email infrastructure, and only to the extent needed to operate those services.
We may disclose data where required by Indonesian law or in response to a lawful request from a competent authority.
Your rights
You can request access to the personal data we hold about you, ask for corrections, or request deletion. Send your request to [email protected] with enough detail for us to identify your record. We respond within a reasonable period and may ask you to confirm your identity before acting on the request.
If your request concerns a message you sent about a product in the catalog, include the email address you used at the time so the record can be matched quickly.
Security
We apply reasonable technical and organizational measures to protect the data we hold. No method of transmission or storage is completely secure, so we cannot promise that unauthorized access will never occur. If a breach affects your data, we will notify affected users as required by applicable law.
Access to enquiry records is limited to the people who answer messages and maintain the site. Accounts are protected with individual credentials, and the mailing infrastructure that carries your reply runs separately from the website itself.
Children's privacy and changes to this policy
Children's privacy
This site is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted information through the contact form, write to [email protected] and we will remove it.
Changes to this policy
We may update this policy to reflect changes in the site or in applicable law. The current version is always published at this address, and material changes will be indicated by an updated revision date. If a change affects how enquiry data is used, the new wording replaces the old text on this page rather than being announced elsewhere.
Contact
Ask about your data
Questions about this policy, or requests relating to your personal data, can be sent to [email protected] or by post to Jl. Gatot Subroto Kav. 27, Kuningan, Jakarta Selatan, 12950. You can also call +62 21 529 0740 during office hours, Monday to Friday, 09:00–18:00.
